• 1. Which of the websites/page listed below are you currently visiting . (Kindly fill the survey based on the website you are visiting)

  Main Roads & Transport Authority website (www.rta.ae)

  ENOC (noc.rta.ae)

  Dubai Tram (Dubaitram.rta.ae)

  Dubai Metro Retail (metroretail.rta.ae)

  Wojhati (www.wojhati.rta.ae)

  MetroGIS (metrogis.rta.ae)

  RTA Special Needs website

  Dubai Award for Sustainable Transport

  NOL (www.nol.com)

  SALIK (www.Salik.gov.ae)

  Sharekni (www.sharekni.ae)

  RTA Buses (www.dubai-buses.com)

  Dubai Metro (www.dubaimetro.ae)
• 2. Are you completing this service for your self or on behalf of the company.

  Individual Customer (Myself)

  Cooperate customer (On behalf of Company)
• 3. Gender

  Male

  Female
• 4. Nationality

  UAE Local

  GCC Arab

  Arab

  Westerner

  Asian

  Other (Specify)
• 5. What is the purpose of your visit to the Website?

  To use RTA e-services

  To know about RTA news, updates and projects

  To get some information about RTA Services/products

  To plan my journey

  Other (Please Specify)
• 6. How frequent do you use the website?

  Daily

  2-4 times a week

  Once a week

  2-4 times a month

  Once a month

  Less than this
• 7. If you encountered any difficulties in the website, kindly specify from the below options?

  I didn’t face any difficulties

  Didn't know where to look

  Pages were not displayed in a user friendly way

  Page was unavailable (kindly add the link or the name of the page)

  Other (please specify)
• 8. Accessibility

  Agreement

  Strongly disagree

  Disagree

  Neutral

  Agree

  Strongly agree

  Not applicable

  It is easy to find the information I need through the website

  The website is always available without downtime

  The search engines in the website are working properly

• 9. Ease of Use

  Agreement

  Strongly disagree

  Disagree

  Neutral

  Agree

  Strongly agree

  Not applicable

  It is easy to understand the organization of the service information on the website

  It is easy to browse the website pages to receive the service

  It is easy to print the forms and documents from the website

  The website provided links to other important websites

• 10. The information and news on the webesite are updated always

  Strongly Agree

  agree

  Neutral

  Disagree (why)

  Strongly disagree (why)
• 11. Have you applied for an E-Service through the website?

  Yes

  No